Absolutely. The team at ESM - who manage this store - can help you. Please reach them here, nesfircroft@esmbranding.com or on +44 (0) 345 345 6060 during UK business hours.

Changing an order is only possible if it has not been processed for shipping.

If the order status is "preparing for shipping", "shipping" or "delivered", then you are not able to change your order, sorry.

To make changes to an order that is not in a shipping process, please contact nesfircroft@esmbranding.com with your order number and requested amends.

Yes.
Once you have placed your order, you will receive a confirmation email which allows you to track the status of your order.

Once your order is shipped, you will receive a separate email to confirm the expected delivery date and a link to track your order. You can also can track
the status of your order from your "order history" section on your account page.

Orders for stocked goods placed before 12 noon GMT (Monday to Friday) will be dispatched same day. After 12 noon GMT, they will be dispatched the next working day.

So, if you place an order after 12 noon GMT on Friday, your order will be dispatched the following Monday.

Yes, the NES Fircroft swag can be shipped all over the world.

NES Fircroft merchandise is currently stored in two locations; Houston, Texas and Amsterdam, Netherlands.

Your order (where stock allows) will be sent from the most convenient location for shipping.

Your order, wherever possible, will be sent DDP which means all shipping taxes and duties are included.  So, you shouldn't receive any further charges from the delivery carrier. However, it's not always possible to send DDP so duties might be charged. ESM will communicate this to at the earliest opportunity.

If you receive communication from any courier or customs office re charges, please contact ESM, nesfircroft@esmbranding.com and they will help you.

All orders will be dispatched using a major carrier (Fedex, UPS, DHL) on a tracked service. Domestic UK orders will be sent via Royal Mail

You will receive an email with a trackable link once your order is dispatched.

Us the Contact Us form here, clearly state your name and order number.

Alternatively, you can email nesfircroft@esmbranding.com with your order details and someone from the team will be in touch, we aim to answer all questions within 24 hours.